How it works :
Collection of all telephony data from your customers equipment is handled by the (included) Centurion RTU/DCD.
The RTU/DCD pushes this data to Centurion Servers securely located in the Internet Cloud where this data is analyzed for anomalies that have been identified as important by you the dealer.
Once an issue occurs, Centurion sends an Email to one or more on-call personnel to alert them of the situation.
Technicians both at your support desk as well as in the field can log into the Centurion portal to view the issue, search for additional information and check system status. Technicians can also obtain remote access to the customers equipment taking corrective action immediacy.