Q: How Is Centurion different than Call accounting?
A: Call accounting focuses on the cost of long distance in particular and allocating those costs to various departments, cost centers and individuals. Centurion believes that what is important to most businesses is a simple concise summary of the month’s activity combined with monitoring of exceptions to corporate policy, and phone system issues. By adding monitoring we allow companies to manage their phone system and employees actively on a real time basis versus reactively after the fact.
Q: Is Centurion expensive?
A: Centurion costs your company less than the cost of
a cup of coffee a day.
Q: Do you install any equipment?
A: Centurion must collect information from your telephone
system and network, and to do so, our proprietary Centurion Device is
installed on your site. The Centurion Device is secure, reliable, immune to virus and
hackers, and easy to install. The device is free to you for the duration of your subscription with a lifetime guarantee! With its tiny footprint, it can fit anywhere in your telephone room.
Q: Am I locked into a long term contract?
A: NO! There are no long term contracts and you typically
pay quarterly at the beginning of each quarter.
Q: Can Centurion be hacked?
A: Centurion Device Cannot Be Hacked and is impervious to viruses!
Q: Are Centurion Servers secure?
A: Centurion Servers are located in a secure data center with :
Q: Will my Telephone Equipment dealer have access to my records?
A: NO. Centurion Telcom takes your privacy very seriously!
Your data is safe and secure and accessible only by selected users. Only
your employees given appropriate access rights are able to view your data.
Q: Why archive my phone records?
A: While there are many reasons to collect and backup
your phone records the most important we believe is compliance and corporate
responsibility. The second would be to protect your company from legal
issues (such as harassment from employees, spouses, customers or vendors).
The third would be to evaluate both corporate and employee performance.
Q: Can I change the monitoring setup that defines my corporate policy?
A: A user with the correct access rights can easily modify
the alarms from your client web portal.
Q: What type of access rights do my employees have to the web portal?
A: Every user that your administrator creates will be
assigned one of 3 preset levels :
Administrator has full access
Full User has the same access as an administrator, except they cannot add or delete users.
View Only user can only view information, and cannot add, delete or change anything.
Q: What if I lose my web portal credentials (user name and password)?